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26/08/13 00:01

70 new jobs for young Scots

Call to employers to make young people their business.

Webhelp TSC has announced the creation of 70 new jobs in Glasgow, kickstarting Make Young People Your Business Week.

The jobs are targeted at those who haven’t previously been able to reach the first rung of the jobs ladder and signal the expansion of the company’s Customer Experience Academy.

Minister for Youth Employment Angela Constance said:

“Make Young People Your Business Week is all about selling the benefits of taking on an enthusiastic young person to our employers and what better way to get it all started that the announcement of 70 fantastic opportunities in Glasgow. Webhelp TSC clearly need no convincing that young people are the future of their business, but in order to support more young people into jobs, we need more employers to come on board with the idea that the younger generation can aid their economic growth.

“Webhelp TSC is just one of the many employers I have come across that are fully engaged and recognise the benefits of bringing in young employees. While our youth employment figures are moving in the right direction, we need more businesses to step up and give our talented young people the chance to shine.”

Webhelp CEO David Turner added:

"We launched the Customer Experience Academy as a pilot project a few months ago and now have 137 people in employment with us who have been through this process. These team members are now thriving in their employment with us at Webhelp TSC.

"With a rapidly expanding business throughout the UK we are in almost constant recruitment mode. We noted that there were a growing number of candidates who didn't quite have the interpersonal skills to pass our recruitment tests. But they were only just failing. We felt that it wouldn't take much to get them over the line and once they were in employment, they would blossom. The pilot scheme proved this to be the case and we have decided to roll the Customer Experience Academy out across our estate including 70 places in Glasgow.”

Notes to editors

Webhelp TSC is owned by the Webhelp Group, which employs 17,000 people across the UK, Europe and Africa, offering a range of multi-lingual, multi-channel customer relationship management services onshore and offshore from state-of-the-art facilities. The company was created following the acquisition of HEROtsc by Webhelp Group in February 2013, which formed one of Europe’s leading independently-owned customer experience companies with revenues in excess of €350 million.

In the UK, Webhelp TSC has contact centres in Dearne Valley, Derby, Dunoon, Glasgow, Greenock, Kilmarnock, London, Rothesay, Warrington, and at its British headquarters in Falkirk.

Webhelp TSC’s Customer Experience Academy gives vital additional pre-employment training to a growing number of job seekers who lack the necessary communicative knowledge to pass the standard entrance level of most employers. The Webhelp TSC trainees complete a five week work skills course - with a job interview at the company on completion. Those who make it through are not only employed full time by Webhelp TSC, on a standard wage, but are also supported through a modern apprenticeship, which takes 12 months to complete. In addition, the trainees’ gain a recognised Customer Service qualification, which will assist them in finding a job with a variety of other employers should they wish to develop their careers with other organisations in the future. The company also participated in the Scottish personal development programme, The Recruit earlier this month and has employed two young people at its Glasgow centre. Following a successful pilot scheme earlier this year, Webhelp TSC is rolling the skills initiative out across its estate.

Make Young People Your Business Week consists of a series of events and announcements aimed at raising awareness amongst employers of the economic value of taking on a young person. Interested employers can follow the Twitter account @MYPYB and the hashtag #newtalent will be used throughout the week.

Skills Development Scotland’s ourskillsforce.co.uk provides information to employers on the skills support available from the public sector in Scotland. The Make Young People Your Business area of the site brings together online advice to help employers recruit and develop young people.

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