Skip to main content

11/08/13 11:24

Nuisance calls

Independent Scotland could provide greater protection against cold callers.

Companies who make nuisance calls would be subject to tougher regulation in an independent Scotland, Finance Secretary John Swinney said today.

He said that an independent Scotland would be ideally placed to implement urgently needed reforms to protect the most vulnerable consumers.

It follows last week’s announcement that an independent Scotland would use new decision making powers to ensure stricter regulation for the payday loan industry, setting up a new regime to cap interest rates and restrict the ‘rolling over’ of debts.

Research by Consumer group Which? shows that 85 per cent of people have received more than one unwanted call in a month, of these almost one in ten people had more than 50 cold or more.

An independent Scotland would work with consumer groups and business to bring forward options for improvement. These could include:

  • working with industry to introduce a mandatory code of business practice
  • ensuring that regulators can levy penalties on ‘rogue’ businesses
  • making companies responsible for compliance by placing legal requirements on businesses to demonstrate they have consent for cold calls
  • keeping terminology in consent boxes to third party marketing clear, fair and fit for purpose and setting a clear expiry date
  • ensuring the level of inconvenience before enforcement action can be taken is set appropriately.

The proposals are contained in a discussion paper outlining options for consumer protection and representation in an independent Scotland which is due to be published this week.

Mr Swinney said:

“Nuisance calling is now a regular feature of our daily lives. Research shows that the high volume of unwanted calls we receive has left almost 60 per cent of people too intimidated to answer the telephone in their own homes. This is particularly true for older and vulnerable people.

“This is not acceptable. The Scottish Government wants to cut off nuisance calls for good, but the Scottish Information Commissioner currently has no jurisdiction to intervene.

“We agree with Ofcom and Which? that the current plans by the UK Government do not go far enough to protect people from the stress and inconvenience of cold calling.

“We must take action to stop unscrupulous companies continuing to target the vulnerable. An independent Scotland with decision making powers would better serve and protect consumers through regulation, tough enforcement and working with industry to tackle the problem.”

Notes to editors

Background

Which? Research on nuisance calls is available here: http://press.which.co.uk/whichpressreleases/government-must-call-time-on-nuisance-calls-and-texts/

Downloads

The Scottish Government

The Scottish Government

View | Download